Terms of Service

1. Definitions

1.1. Website — the online store fimede.ee, administered and maintained by Food4connection OÜ (registry code: 16083652, hereinafter — the Company).

1.2. Buyer — a legally capable natural person (at least 18 years of age) or a legal entity purchasing goods through the Website.

1.3. Goods — food products (fish, meat, poultry, seafood, caviar, cheeses, Korean salads, spices and other delicacies) offered by the Company through the Website.

1.4. Order — a request for the purchase of Goods submitted by the Buyer through the Website.

1.5. Terms — the present Terms of Service, which constitute a binding legal document.

2. General Provisions

2.1. These Terms govern the relationship between the Company and Buyers when using the Website and constitute a binding legal document.

2.2. By using the Website, the Buyer confirms that they have read and agree to these Terms and the Privacy Policy.

2.3. The Company reserves the right to amend these Terms. Buyers will be informed of changes on the Website. Continued use of the Website after changes constitutes acceptance of the updated Terms.

2.4. The laws of the Republic of Estonia apply to relationships arising from these Terms.

3. User Account

3.1. To access all features of the Website, the Buyer may register via Google OAuth or email with a password. Registration is free. Orders can also be placed without registration.

3.2. The Buyer undertakes to provide accurate and up-to-date information during registration and to keep it current.

3.3. Sharing account credentials with third parties is prohibited. The Buyer is responsible for all actions performed through their account.

3.4. The Company reserves the right to suspend or delete an account in case of violation of these Terms or the laws of the Republic of Estonia.

3.5. The Buyer may delete their account at any time by contacting info@fimede.ee. Upon deletion, personal data will be removed in accordance with GDPR. Order data will be retained for 7 years in accordance with Estonian tax legislation.

4. Products and Prices

4.1. The Company offers premium quality food products through the Website: fresh and frozen fish, meat, poultry, seafood, caviar, cheeses, Korean salads, spices and other delicacies.

4.2. All prices on the Website are listed in euros and include VAT (24%).

4.3. The Company makes every effort to ensure the accuracy of product descriptions and photographs. In the event of an error, the Company reserves the right to correct it and cancel orders placed at an incorrect price.

4.4. Product availability and range may change. The Company reserves the right to limit the quantity of products available for order.

5. Placing an Order and Payment

5.1. An order is considered placed upon completion of the checkout process on the Website. From that moment, a purchase agreement is deemed to have been concluded between the Buyer and the Company.

5.2. After an order is placed, the Company will contact the Buyer to confirm the order and clarify delivery details.

5.3. Payment methods: cash on delivery, bank card on delivery, bank transfer.

5.4. The Company reserves the right to decline or cancel an order for justified reasons (product unavailability, suspected fraud, etc.).

6. Delivery

6.1. The Company delivers to Tallinn and nearby suburbs. Delivery zones and costs are shown on the Website during checkout.

6.2. Delivery is free for orders of 30 € or more.

6.3. Delivery is carried out within 12 hours of order confirmation, unless otherwise agreed.

6.4. The Buyer must ensure that the order can be received at the specified address. If delivery is not possible due to the Buyer's fault, redelivery may be subject to an additional charge.

6.5. The risk of accidental loss or damage to goods passes to the Buyer upon delivery.

7. Withdrawal and Returns

7.1. In accordance with §47(3) of the Estonian Law of Obligations Act (Võlaõigusseadus), the 14-day right of withdrawal from a distance contract does NOT apply to goods that are perishable or have a short shelf life (food products), nor to goods that cannot be returned after opening the packaging for hygiene or health reasons.

7.2. As Fish & Meat Delicatessen specialises in food products, most of our goods are perishable and are not subject to the 14-day return policy.

7.3. The Buyer may cancel an order before it has been dispatched for delivery by contacting the Company at +372 5829 2007 or info@fimede.ee.

7.4. If the Buyer receives goods of inadequate quality, they are entitled to request a replacement or a refund. To do so, the Buyer must contact the Company within 24 hours of receiving the order.

7.5. Refunds for goods of inadequate quality are processed within 14 calendar days of receiving the Buyer's notification.

8. Reviews

8.1. Registered Buyers may leave reviews about products and services.

8.2. Reviews must be truthful and relate to the Company's products or services. Insults, false information and spam are prohibited.

8.3. The Company reserves the right to remove reviews that violate these Terms without prior notice.

9. Intellectual Property

9.1. All content on the Website — texts, graphics, logos, photographs, software code — is the property of Food4connection OÜ and is protected by intellectual property laws of the Republic of Estonia and the European Union.

9.2. Copying, reproducing, distributing or otherwise using the content of the Website without prior written consent of the Company is prohibited.

10. Limitation of Liability

10.1. The Website is provided on an 'as is' basis. The Company makes no guarantees regarding the uninterrupted and error-free operation of the Website.

10.2. The Company is not liable for losses arising from temporary unavailability of the Website, nor for the content of third-party websites linked from the Website.

11. Dispute Resolution

11.1. All disputes shall be resolved through negotiation. If no agreement can be reached, the Buyer may contact the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, Endla 10A, 10122 Tallinn, info@ttja.ee).

11.2. The Buyer may also file a complaint through the EU Online Dispute Resolution platform: https://ec.europa.eu/odr.

11.3. If a dispute cannot be resolved out of court, it shall be heard by a court at the Company's location in accordance with the laws of the Republic of Estonia.

12. Final Provisions

12.1. These Terms are drawn up in accordance with the legal acts of the Republic of Estonia.

12.2. If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force.

12.3. The Terms remain in effect for as long as the Buyer uses the Website.

12.4. Contact information: Food4connection OÜ, info@fimede.ee, +372 5829 2007.